FAQ
Questions we get most often.
Ordering & supply
8 entries
01Can I buy directly from the catalog?
Yes. Catalog lines with a listed price can be added to the cart and ordered online. Lines marked quote only are formulated per customer and are supplied against a quotation.
02What is the minimum order quantity?
It is stated on each product page, usually one sack, pail, or carton for catalog lines. Custom formulations carry a higher minimum, stated in the quotation.
03Do you supply samples?
We supply evaluation samples for genuine commercial projects. Tell us the application and expected volume when you request one.
04What documentation comes with an order?
Each shipment is supplied with product information covering the ingredient statement, allergen information where applicable, net quantity, lot marking, and storage conditions.
05Are your ingredients certified?
We do not claim FDA approval, GMP certification, organic certification, or any other certification on this website. If your program requires specific documentation, ask us and we will confirm in writing what we can provide.
06Who confirms that an ingredient is suitable for my product?
Regulatory status depends on the ingredient and its intended use. We supply the product information; confirming suitability for your finished product and market is the buyer's responsibility.
07How long does an order take?
Catalog lines are typically 5–14 business days. Custom production is scheduled and confirmed with your quotation.
08How do I pay?
Choose a secure payment link sent by email once the final total is confirmed, or invoicing on approved account terms. Card details are never entered on this website.